Election Issue

What does President Awards mean in a Toyota Service Center?

Hi, I have a problem (need an oil change + some repair on my engine) with my car and I have really two dealerships to bring my car to, one was awarded president awards and another wasn't. The one without the president awards is closer to my house and I am planning to have my car fixed there. My question is that what does president award mean and would that affect the the quality of service significantly in my case?

Public Comments

1. Every time I go to Toyota for service I receive an E mail asking me about the service experience. Dealers who receive only good reports are considered for the Presidents award. There are other factors that weigh in on this, but the customers reports are high on the list.
2. http://www.toyota.com/dealers/services/presidents_award.html Basically, they get high marks on customer surveys. Some dealerships will specifically ask customers to reply to surveys with the highest checkmark possible, otherwise they don't get their awards/bonuses... I wouldn't let the award/lack of award sway you one way or the other. Just go wherever is convenient or has quoted you the lowest rate. (Each dealership has different hourly rates, set menu rates (oil change, x-mile service, etc.), and different prices on parts.)